Introduction

Yohan Insulation Pty Ltd is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

• Name, phone number, and email address
• Residential or business address
• Property details and insulation requirements
• Details provided when requesting a quote or booking an appointment
• Website usage data, including IP address, browser type, and pages visited

How We Use Your Information

Your personal information may be used for the following purposes:

• To provide quotes, schedule appointments, and deliver services
• To improve our website, services, and customer experience
• To communicate important updates, offers, or service information (with your consent)
• To comply with legal obligations and resolve disputes

Sharing & Disclosure

We respect your privacy and do not sell or rent your information. We may share your personal data only in the following cases:

• With trusted third-party providers (e.g., CRM or analytics tools)
• When required by law or legal proceedings
• With your explicit consent for specific purposes

Data Security

We take all reasonable measures to protect your personal information, including:

• SSL encryption for website communications
• Secure storage systems with restricted access
• Regular updates, monitoring, and staff training

While we aim to protect your information, no online method is completely secure, and we cannot guarantee absolute protection.

Your Rights

Under Australian privacy law, you have the right to:

• Request access to personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your personal information (subject to legal requirements)
• Unsubscribe from marketing communications
• Lodge a complaint if you believe your privacy has been breached

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: